Information
Returns & Exchanges
Keep it simple.
Standard return or exchange requests must be made within 30 days after delivery. Contact RUT. before sending anything back so the request can be reviewed and approved.
Standard eligibility
Items must be unworn, unwashed, unused and in their original condition. Include your order number and the reason for your request when you contact RUT.
Approval is required before a return is sent. Return instructions will be provided after the request is reviewed; do not mail an item without them.
Refunds & exchanges
Approved requests are handled according to the condition and availability of the item. Original shipping charges are generally non-refundable except where required by law or when RUT. made an error.
Damaged, defective or incorrect items
Contact RUT. as soon as reasonably possible with your order number, a description of the issue and clear photographs of the item or problem. We will review the details and work toward an appropriate resolution through the Contact page.
Final sale
Products clearly marked final sale and gift cards generally do not qualify for standard returns or exchanges, except where required by law or when an item is defective or RUT. made an error.